Welcoming your feedback

feedback imageRoad Trauma Support WA works to constantly develop and improve services to our clients. To do this, we regularly consult with the community on a range of key issues and provide mechanisms for people to give us feedback on an informal basis. This Welcoming your feedback information sheet details the processes we use to seek and respond to the feedback we receive.

The Service Charter affirms that all clients have the right to provide feedback about any aspect of Road Trauma Support WA; without fear of recourse, expecting that any complaint will be investigated promptly, appropriately and in confidence.

Of course, we love to receive positive feedback, so if there is something about our service that you would like to compliment, please let us know. Any ideas to improve the service are also welcome.

Providing Feedback

There are a variety of ways to give feedback:

visit: Complete our Feedback Form and place in our locked Suggestion Box at reception.

mail: The Manager, Road Trauma Support WA
Suite 11, City West Lotteries House
2 Delhi Street, West Perth WA 6005

phone: (08) 9420 7262 or toll-free: 1300 004 814

email: admin@rtswa.org.au

website: www.rtswa.org.au

You may choose to remain anonymous but providing your name and contact details allow us to acknowledge your feedback, follow up with you for clarification and provide a response.

If you do not feel satisfied with our response, you can submit a written complaint to:

The Chief Executive Officer
Injury Control Council of WA
Suite 18, City West Lotteries House
2 Delhi Street, West Perth WA 6005
For a list of external avenues for complaints please click here

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